Convenient Claim Submission for
Credit Life Policyholders

File A Claim

• Claim Intimation

  The Claims Department is here to assist you at every step of the way. You can reach out to them via:

   

  • Email: life.claims@sukoon.com (with your policy number)
  • Call: +968 2406 4909 | +968 2406 4932

• Documents Required

  In case of death:

  • Signed official letter or claim notice by the heirs of the insured or beneficiary.
  • Copy of death certificate issued by Sultanate of Oman Police. If the policyholder dies outside the Sultanate of Oman, the death certificate shall be attested by the embassy of the Sultanate of Oman in that country. Insurer shall have the right to allow the beneficiary to verify the original documents.
  • Copy of normal death report (if any).
  • Copy of Sultanate of Oman Police report if the death is due to abnormal accident.
  • Copy of the medical report with detailed diagnosis showing commencement date of the disease and the cause of death.
  • Copy of passport and ID for Omanis and resident card for non-Omanis.
  • Copy of loan decreasing balance table or statement of credit facilities from the date of commencement of the loan.
    
     

   

  In case of total permanent disability:

  • Copy of disability certificate from the Competent Medical Committees specifying the percentage and direct cause of disability.
  • Copy of Sultanate of Oman Police report if disability is due to an accident.
  • Copy of all related medical reports showing date of commencement of the disease, the primary and direct cause of the disability and treatment details.
  • Copy of passport and ID for Omanis and resident card for non-Omanis.
  • Copy of loan decreasing balance table or statement of credit facilities from the date of commencement of the loan.

   

  We may ask for additional documents as and when they are required for the claim processing.